Worst claims and client service experience!

So Miway calls me about an outstanding premium. I arrange for payment with the lady and ask her to change my debit order date to the 26th. She agreed to this and immediately sent a an updated policy schedule which also included my change of address. I asked the lady about a claim and she put me through to the claims department. The person assisting me from claims by the name of Gomolemo told me he can see I have arranged to make payment on the 26th, he will send me an email for submitting my claim and indeed he did a few minutes after the phonecall. On the 21st of June I sent the pictures on their whatsapp and I was assisted by Nokwanda Stuurman. On the 22nd of June I received a call followed by a whatsapp from the assessment department to send a picture of the tyre profile and mileage and I sent them in less than an hour. On the Friday the 23rd of June I receive a call from claims department and the lady tells me that they will proceed with the claim once they receive payment on the 26th and I was okay with that because I had arranged the debit order for the 26th, she also advised that as soon as the debit order goes off I must send them the bank statement as it might take 7 days for them to see the funds and I agreed. Monday the 26th my account is not debited. I then thought it will be debitted because Monday was still the 26th, I wake up to check on the 27th and my account is still not debited. I request a call back from Miway and also send an email explaining that this will afftect my claim. I was told the money will go off and the following day on the 28th they had still not debited. I receive a call from claims telling me they will close my claim as they did not receive the funds on the 26th, I explain to the lady that this isn't my fault as I had arranged for the payment and Miway did not debit my account. I was then told the matter will be escalated. Received another call from client service saying the paying is "tracking" so it will go off, when I told the lady that I was told my claim will be closed because of this she said the claim is still open. After all these phone calls and emails I receive a call from claims telling me unfortunately they are closing my claim and they will send me a letter to confirm this and to state what steps I need to follow if I want to escalate the matter. This was on the 30th of June and today is the 04th of July! my money was debited on the 30th because someone didn't do their job and my claim was rejected which didn't make sense as the fault was on their side! I didn't even receive the letter they spoke about because clearly they didn't want me to escalate. I am so disappointed and regret switching from my previous insurer!