1 reviews | Active since Jan 2017
Worst Claiming Process-Worst vehicle Insurance
<p>Claiming with Miway has been very tideous and unfair process, I lodged a claim on the20th Dec 2016. I have had to follow up with the assessor that was assessing my claim from day one, he never kept to his timelines as promised and I have always had to be the one to follow up. It took close to two months.</p> <p>I saw the car coming on my lane/side, I swerved to avoid the car and it is post that I lost control of my vehicle. Had the other vehicle not been on the incorrect lane on my side the accident wouldn’t have happened. And had I not swerved outside of the road more damage and injury would have been caused to both my vehicle and the other vehicle as well as the drivers of both vehicles. I took evasive action at the time of the accident that any reasonable man would have done.</p> <p>Apparently an assessment of the accident scene was done in order to come to a conclusion of the verdict. What worries me is that I had not been provided with the results of this report post the assessment to make me understand the findings and grounds that my claim was rejected.</p> <p> </p> <p> Secondly after numerous calls of following up with Miway, a decision was made to get the accident scene assessed, this then only happened close to a month post the accident if not a month. How accurate are the findings if ever any exist.</p> <p>I provided the assessor with all the necessary documentation that was needed to validate the claim but the more I adhered to his requests the more he seems to want to find a reason to reject my claim.</p> <p> </p> <p> </p>
We are really sorry to hear that you feel let down, we have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are really sorry to hear that you feel let down, we have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for your comment and for the opportunity given to respond!
We're sorry that you are not happy with the outcome of your claim, our disputes team has addressed your concerns with you in more detail and will keep you updated regarding the progress of your dispute. Please feel free to be in touch if you need further assistance!
Kind regards,
The MiWay Team
Thanks for your comment and for the opportunity given to respond!
We're sorry that you are not happy with the outcome of your claim, our disputes team has addressed your concerns with you in more detail and will keep you updated regarding the progress of your dispute. Please feel free to be in touch if you need further assistance!
Kind regards,
The MiWay Team
It is now two weeks post my lodged dispute with you guys and I still do not have a response from you regarding my dispute .
Below referrs from Miway:
"We usually have a turnaround time of approximately two weeks within which to expect our comprehensive response. We confirm, however, that we are liaising with the relevant MiWay Claims advisor and assessor, as well as their manager and will provide you with feedback in due course. We confirm that such feedback will be accompanied with the necessary documentation in support thereof. "
I AM STILL WAITING!!!!
It is now two weeks post my lodged dispute with you guys and I still do not have a response from you regarding my dispute .
Below referrs from Miway:
"We usually have a turnaround time of approximately two weeks within which to expect our comprehensive response. We confirm, however, that we are liaising with the relevant MiWay Claims advisor and assessor, as well as their manager and will provide you with feedback in due course. We confirm that such feedback will be accompanied with the necessary documentation in support thereof. "
I AM STILL WAITING!!!!
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for your comment and for the opportunity given to respond!
Mohlago has been in touch to discuss the outcome on your claim with you in more detail, and he has also sent you all your recordings as discussed. Please don’t hesitate to give us a call if you need any further clarity!
Kind regards,
The MiWay Team
Thanks for your comment and for the opportunity given to respond!
Mohlago has been in touch to discuss the outcome on your claim with you in more detail, and he has also sent you all your recordings as discussed. Please don’t hesitate to give us a call if you need any further clarity!
Kind regards,
The MiWay Team
Your response and resolution still doeasnt help me,
All you people are is ********, who enjoy when you receive premiums from us clients but never want to keep you end of the deal when you have to.
I should have never left my previous insurance company to join MIWAY. It was the biggest mistake I did.
I also would not recommend you to anyone, plus am still waiting for the recordings.
Your response and resolution still doeasnt help me,
All you people are is ********, who enjoy when you receive premiums from us clients but never want to keep you end of the deal when you have to.
I should have never left my previous insurance company to join MIWAY. It was the biggest mistake I did.
I also would not recommend you to anyone, plus am still waiting for the recordings.
Thanks for your note and for the opportunity given to have a look at what happened!
Mohlago has since been confirmed that you will receive the information as requested via couriers latest by Friday. Please don’t hesitate to give us a call if you have any other questions!
Best regards,
The MiWay Team
Thanks for your note and for the opportunity given to have a look at what happened!
Mohlago has since been confirmed that you will receive the information as requested via couriers latest by Friday. Please don’t hesitate to give us a call if you have any other questions!
Best regards,
The MiWay Team
