worst claim service ever

Miway does not even deserve this one star!

I had a claim for my TV, it wouldn't turn on. Logged a claim with miway the technician came out used his multimeter placed it on the circuit board on the back of the tv and stated that the tv is blown due to power surge. explained to the technician it cannot be a surge. I have a surge protector adapter and my wifi and ups is plugged to that adapter and those items are perfectly fine secondly when its loadshedding the the tv gets unplugged, the technician just said ok and left. when miway came back to me regarding my claim outcome and billed me an excess of R4500 for a tv that is valued at R7000. I explained the situation and disputed the outcome to have an agent email me so rudely stating the damage is due to power surge whether caused by loadshedding or not. my husband then got someone else to check the tv and the actual problem was the back light, we then had to pay this person to fix the tv and now the tv is working! this is my first claim for household contents and I had this policy for over 3 years. I have now found an alternate insurance and I am switch over