Worst claim experience I have ever had

Went there to the panel beaters today to check on the progress thats how frustrated i am currently, so I am asking you as my Insurer to put in a position where things are better.

Hello

No, thats not true at all I haven't recieved my car at all. And seems lioke there is a still a lot that still needs to be done on the car. I would say might get this car in two weeks. It would be appreciated if you could offer me the car hire option in the interim as a courtesy as I have been struggling for the past 2 months without a car. We are actually going for the third month, im sure that not an experience you would like one of your customer to have.

So to overcome this experience a car hire option would nice.

And another part i dont understand is why the car was not even a write-off in the first place because the repair cost and/or work that need to be put in car ended up reaching the usual threshold of a car thats suppose to be written-off

Good Day Miway,

Im so disappointed by Miway and how this whole claim process was handled. Now Miway is refusing to authirize a battery being replaced in my car, I understand the whole thing about wear and tear. But in case the car was standing there for more than a month without being fixed, that could have cause the damage to the battery. And they are also refusing to replace the second tyre on my car because its not their problem the same tyre/brand can no longer be found so the panel beater suggested that they replace both back tyres because this will affect the driving. Funny story on this claim, Miway will get their money from the other insurance, because this is third party claim. Well i think this time i will consider changing insurance after this experience, because i find myself a very unhappy Miway customer.

Alright, i will patiently await your response.

No Miway I am not talking about the progress now, I am talking about the fact that you refusing to authorize the battery and the other tyre. All in all you don't want to pay out the claim in full even though you expect to get your premiums in full and time. So I will be changing insurance anyways because I am not getting any help here and I see you avoiding to answer what I was talking about you focus on the irrelevant.

You keeep on blamming the repairer whereas you are the problem in this regard. I am still very much unhappy about the service until my concerns are being addressed. What so funny about this whole story you will recover your money at end of the day. And while on this note I dont understand why you increased my premiums knowing very well it wasn't me who caused the accident.

I am angry and frustarted here Miway, the repairer is giving me a run around with my car. They are finished with the repair and I have payed the required access. They are going on about a sunroof that was fixed which was not part of the accident and who is paying for it. And I told them the sunroof was working before and even after the sunroof. I have proof of that beacause I have pictures of the car when it was towed the sunroof was open and when I got to the workshop while they were is process of fixing it i took another picture and the sunroof is closed then. So meaning the auto-electrician they took the car might have massed it up, or possibly them when they were working on the roof. Nonetheless all I am saying should give me my car and you all sort out each other because i want to get rid of this car as of today. You prompt assistance will be much appreciated .