Worst Claim Experience.

I am so disappointed with my first claim encounter with MiWay, I have been a client since 2018 and I was happy till I had an incident with my mobile phone. I thought the claim process as easy as they always preach and advertise. I first sent an email on the 20th, asking on what is the process and I did not get a reply. Found direction on my own and sent another email with the 22nd with the affidavit and all required information about my claim. On the 22nd also logged my claim via miexpress or the website and still I got no feedback. The morning of the 29th of December I decide to call and only then to be informed that my claim has not been allocated. I fail t understand that since the 20th bearing in mind the 3 days of Christmas being the 25th,26th and 27th. I am really not happy with how long it took for my claim to even be worked on and to still have me wait more days as its being processed and worked on.