worst claim experience

I have been involved in a accident, on the 24/10/2015 to date I have been given the run around to which I had to supply bank statements , bank settlement letters to which the first letter have expired it's date and time that I have issued to miway the person responsible was Kwena , now without transport I have been told to get medical records and I feel this claim is taking too long as I feel I am being mislead by the claims department. <br> I have been constantly requesting for bank statement letters which is been requested by Miway which I hope does not expire again on the time and date , I regret moving insurance as miway is taking me for a ride, I will like a call from a business manager or the head of department to voice my concerns with them regarding my claims experience to descrribe my feelings as I am treated like a ******** and I was not even at fault at the time of the accident. Please understand my frustration as I am without a vehicle from the 24 of October 2015 and miway cannot provide a date when my claim will be finalised. I am utterly disgusted with the service that I have received and I wish that I never moved insurance companies. I await a response!