Worst Birthday Ever Thanks To Miway

It was the 28th of May 2022, it was my birthday. I have planned a fun evening out with my girlfriend and friends.

I was hesitant to make use of the "Wedrive" take me home service Miway has to offer due to the fact that they have failed to pick us up on time on more than one occasions leaving us in dangerous situations and having to make alternative plans. On the last trip myself and my girlfriend were meant to make use of thier service thier drivers were late once again and after numerous calls we had to make our own alternative plans as the area we were in became a dangerous area to be in late at night. I expressed to the agent my concerns and anger towards the situation. An agent even phoned me later to ask me how my trip was and if I was safe. I once again in anger expressed to him that no one picked me up and that I had to make alternative plans. I requestednthat a manager phone me as I wanted to file a complaint and expremy frustration due to the situation they had left me. The miway agent assured me someone would call... No one called....

Back to my birthday... As mentioned I was hesitant to make use of miway due to previous circumstances but this time I thought I would express to them that it's my birthday and that we previously had issues and that this can't happen again. After calling them they informed me that I had no trips left in frustration once again i explained to them my last trip was canceled due to the fact that no one picked me and no one even followed up with me after the incident. I requested to speak to a manager explained what had happened previously and my frustration. The manager then assisted and agreed to arrange for us to be picked up.... I explained to the manager and agent once again what had happened in the past and that I just really do not want the same disappointment we experienced in the past. I expressed that it is my birthday and that all I wanted is to have a care free evening without hickups and to enjoy my night knowing that I will get home safe. The team assured me everything is in order and that they will not be late. I even received a Whatsapp stating confirmation of my Pick up time and address, I checked this to ensure all details were correct and it was......

About a 15 minutes before Miway was meant to pick us up and drive us home safely the manager for Miway phoned me and informed me they made a mistake and booked the drivers on the wrong times.... There was no drivers coming. He informed us there were no available drivers to pick us up... It was 2:30 am and as we were speaking to the miway manager security vehicles stopped to inform us that it was dangeto be in the area outside at that time. The manager confirmed he could hear the security guard. I expressed my anger and disappointment, what was meant to be a fun, happy evening out to celebrate my bohad now turned into a nightmare.

Stranded in Kloof Street early hours in the morning is no place to be for a young couple...

The miway manager suggested he could give us Uber vouchers to get home but I was not happy leaving my car there as I felt it was not safe to do so. The manager then arranged for a tow truck to then come pick us up. We had to wait on the streets of cape Town in the early morning hours... Alone...

3:40 am a flat bed was finally there and lifted my car up, myself and my girlfriend was forced by the situation to drive with the tow truck driver and his friend in thier truck to take us home. We were forced to sit 4 people in the front which I'm sure is ******* as well as it was uncomfortable and not a situation I was happy to put my girlfriend in on the night of my birthday

We eventually got home safe after a night of stress and drama. The miway manager called to find out if we got home, I confirmed we did. I also stated and expressed my anger and upset and that I wanted to take this further.

The next day I expected a call from management but just as before no one ever called....

I am extremely disappointed in the service of Miway and the unsafe circumstances I have been left in due to thier negligence.

I do not recommend anyone make use of this service as it is unreliable to do so.

I am currently looking for a nother insurance company as this one has left me out in the streets