Worse than pathetic service

This is the first time I'm claiming from miway (for something as small as a refrigerator) and it's been more than a week of lies, incompetence and no communication. I have to call all the time to find out what is happening, only to find out GW Tech (their consultant) is as much of a **** as their consultants, reporting I stopped them from processing my claim till this year, while I've never spoken to anyone from their company. And why would I prolong a claim while I'm left in this Cape Town heat with no fridge and food getting rotten? This kind of service needs to be stopped and exposed.