Worse service from miway insurance

iam a a miway client for over 5years withonly one previous windscreen claim from 2012 and on the 10 januuary 2019 my car got involved in an accident logged a claim C ********** policy number: ********** 4 from that day the horrible service from the insurance started till this day we have not received any Joy we had to follow up with claims department with no affort from them updating us with regards to process of the claim or repairs on the the 15th ferbuasry we returned the 10days rental car and when we got to the panelbeater to find that we has not yet started fixing the car called the call center today spoke to 4 agent (glory/tashney/kgalo/) who just hung up the phone on my ear after they said they are transfering me to claims for assistance with extension on rental car after the numerous calls i spoke to Makabo whom tranfered me to Levon whom confirmed that there is nothing they can do as i had used up my 10 days rentals car and all this is after paying an excess fee of R6050... not happy with the service that i received during this process as its an inconvenience that now i dont have a car but i have been paying preiums of over R1500 fr this car and excessive exceess but one still cannot be assisted in a satifactory manner. will defintly be looking for a new insurer