WORSE SERVICE EXPERIENCE I HAVE EVER RECEIVED

My car was involved in an accident and on 25/11/2015 I lodged a claim with myway. At first nobody was available to assist me because the callcentre was too busy. I was promised a callback but after a long wait I called again and was advised by a lady to lodge my claim online (the so-called express service, though it's the direct opposite). Eventually after lodging the claim I was sent an sms advising that Thami Ndaba will call regarding the claim. He did email me what he was looking for on the 30/11/2015 which I sent back straight away and on the 02/12/2015 he confirmed receipt via email and PROMISED the last outstanding issues (police report and check with previous insurance) would be sorted out the following day (03/12/2015). From the 02/12/2015 till now myway's calender has not moved cos I still await feedback and I have sent two follow up emails to Thami all but in vain. What annoys me the most is lack of professionalism and care for customers that certainly is an appreciated culture at myway. I have made numerous calls to Thami and the phone rings twice and diverts one to a voice recorder. Their callback service is a joke and their line cuts off while you're holding. DISGUSTED