Worse service ever Should be called Thierway and not MiWay

Policy number: ********** Claim number: C907024

I have been a loyal member of Miway for over 7 years now and their service that I have received from all their agents was terrible. I had to submit a claim as my home got flooded and had to wait over 2 hours before anyone came out to stop the problem, when the plumber came out he said that he does not have The part and I had to wait till the next day for him to get the part, I eventually went out and bought the part and got my own plumber to fix the issue at my cost. Then they sent someone out to see the damages which took them over a week to get back to me with the out come and even on that I had to call your company over 40 time to go some feedback and no one ever called me back. I then asked to speak to a manager and I was told that the manager was not in the office. Then I called again about another 4 times before I was told that the person who did the damage report gave the wrong info, So I had to now call Allsure to find out why and they contacted Miway and had this fixed, Now Miway tells me that they are sending me a claims card to use for the damaged goods, my issues is the Turn Around Times as well as that some of my damages goods were purchased from shops that are not part of your claims cards dealers so once again the customer has to be inconvenienced with the way MiWay has acted.

I know enquire why the excess is wrong and below is the answer I get which is totally wrong as I have never claimed for this before, this makes me think If I made the right choice to chose MiWay or not

From: Paballo Phele ********** Sent: Wednesday 29 November 2017 04:50 PM To: Riaan Pillay ********** Subject: RE: C907024 Your claim has been authorised

The excess is R1500 + R1200 additional excess for having the same incident happen within the same year

Please can you contact me to discuss all my issues with Miway, this is njot the World Class service that we are promised at Miway,