Worse insurance

Never insure with Miway We suffered a loss of theft but miway is claiming it was not theft where people invited for Xmas stole our items we did not receive doc and this was not communicated to us. So people how do es one define theft on property. They said if a plumber had come In for an emergency and stole an item that would have been looked. But we have to call miway. So next time you have visitors over please call miway and ask for permission they will not cover you if your items are ******. They even went as far as not believing me that I did not receive my documents after they have communicated to me through another email email address I told them my email are not come through. This bad people how many people did not know this is not covered. So what is theft from your property