Worse Car Insurance Company

I've been a loyal customer of this inefficient company for 3 years. I've never submitted a claim before.<br> The one time i submit a claim, the service i receive is **********. I got bumped last year on my way to Malelane. I was just next to a Police station so the cops took all the details and gave me a number that i should give to my insurer so that they may get the details of the responsible party.<br> I shared all this information with my insurer in hopes that they would proactively <br> liaise with the other parties insurer and make all relevant claims. To my surprise, it's March now, nothing has been done and i'm told that i need to pay the access out of my own pocket and if they can't recover the money, it's my loss.(What madness is this?)<br> I refuse to pay for anything as this accident was not my fault and if MiWay fails to resolve this, i am leaving this inefficient company and i want all premiums paid up to this year. I can't be a loyal customer for all this years and get less than satisfactory service!!!