wont cancel my policy and cant comply to there own rules

so i called miway lastweek wednessday to cancel a policy due to the fact i found cheaper insurance they told me to wait 72 hours i waited no one called so i called them to cancel and when you call you keep getting placed on hold because there senior advisor dont know whats going on, on the system and ceeps telling me i cant cancel and if i say i can he ceeps telling me i ow them money once that cleard he said am i shure i want to cancel i said yes then he hung up after that i receved a mail saying thank you for not leaving then i phoned again to clear it up i want to cancel they told me i should wait 72 hours there is no consoltants open so i please expect for them to coll me on the 1st of august 2018 to confurm my cancelation becaus i did give 30 day notice in the 25 of july 2018 but they are not willing to comply with there own policys and rules thats why they keep loosing policy because of the sly and unfaire way they handle busyness