Wiway insurance claim Incompetencies

I am very disappointed in the way miway is handling my insurance claim. I called to made a claim and I was told a consultant will call me. No one did. I called again and luckily I was asked the same questions I answered before.. Then I received a WhatsApp with instructions I uploaded the pics as requested. No one aknowdged them. I then follow up where I was asked did I sent the pics.. Surprisingly I was chatting on the same whatsapp that I SD the pics the previous day. I then resend them.. I was then told an assessment will be done and will get feedback. No feedback was given till I made a follow up. I was told that payment will be made and it will be after Xmas as it's holidays. I fully understood. 27 I made a follow up and was told money will reflect the following day. Now am being told there were errors on their side and payment will be done on Monday.i didn't expect such Incompetency and arrogance I received from miway. Today is not even a holiday but I gave to wait and wait and wait. No one cares to even call to update me. I need to calm myself using my own airtime