MN
Mark N
1 reviews | Active since Mar 2009
23 Jul 2020, 17:08
Withholding information. Delays in responding.
Copies of chat and voice recordings not provided - I’ve been told by Abel Khati that just saying that you want copies of your chats on their chat platform is only allowed if you state why you want them. The chat platform disconnects you for them taking too long to respond.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
23 Jul 2020, 18:57Oh no - that doesn't sound right at all! Thanks for taking the time to share your feedback with us, please know that we take it seriously. Your message is with the right team and an agent will be in touch shortly to assist you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Jul 2020, 18:57
Official
Oh no - that doesn't sound right at all! Thanks for taking the time to share your feedback with us, please know that we take it seriously. Your message is with the right team and an agent will be in touch shortly to assist you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MN
Mark N's updateReviewer Update
24 Jul 2020, 13:46Please have your agent reply to the emails sent. I will not be taking calls as it takes too long for me to obtain copies of my calls and interactions with you
MN
Mark N's update24 Jul 2020, 13:46
Reviewer Update
Please have your agent reply to the emails sent. I will not be taking calls as it takes too long for me to obtain copies of my calls and interactions with you