with regards to the claim that was filed in feb of this year, it took until june4th to recieve my damaged car back from the pannel beaters

with regards to the claim that was filed in feb of this year, it took until june4th to recieve my damaged car back from the pannel beaters. while not all of this was the fault of MiWay, the communication and customer service was very slow. once i had someone on the phone, the information made sense and worked quickly, but the representatives usually could not answer all of my questions. Eventually, my claim made it through to disputes, where I only had one message per week in the process. It was so frustrating that I had to get a third-party broker to help me find any movement. Overall, my issue was the lack of communication and I felt very frustrated as a customer paying full coverage for the lack of clarity I had in the entire process. For these reasons, I am moving to another company that has better access and quicker responses as well as lower premiums.