PT
Peter T

1 reviews | Active since Jan 2025

01 Jul 2025, 10:13

WITH MYWAY, THERE'S NO WAY. WE GO OUT OF OUR WAY NOT TO SETTLE CLAIMS

After two years of pushing, pulling and screaming Myway insurance have excellently refused to to settle my claim. All I have is a claim number from April 2023. Five different people who are so good at making empty promises with no results have been tasked to work on my claim . From Virginia Rasodi (2023), GloriaMU, Lebogang Senne, (2023), OnalennaMokoboto to Kezia Cameron (2025) I have filled in the same form that I have even memorized but nothing has yielded. Just when I thought that finally Myway was going to settle my clam, reduced from R25. 000 to a lousy R7000in in May, they failed to come to the party. They promised to pay R4909 which they can't even pay. nstead they wrote in their so-called settlement release with such trump like American arrogance that payment would be made by Myway without admitting any liability by the insured, but purely in the interest of settling the matter amicably. Contrary to the latter, their client, who had reversed onto my car had acknowledged in her own writing that she was responsible for the damage to my car. Kezia Cameron also stated that repairs to my car was entitled to the cost of a used part and that quotations from a panel beater is not sufficient proof that charges for repairing are fair and reasonable. That gives rise to the idea that Myway claimants are entitled to the cost of used parts, not new ones. I was even more surprised to learn that Myway is connected to Santam and subsequently Sanlam. This image denting by Myway is working against the massive advertising campaigns by the parent company. Because of the reluctance of Myway to settle my claim for damages I have resorted to use my own insurer or explore other legal means to get my vehicle fixed. This because at Myway, there's no way.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Jul 2025, 10:15
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team