Windscreen Claim Pathetic Service!!!!!Horrible company when you have to claim

Good day

I pay my premiums on time every month. I registered a windscreen claim on the 22nd of October 2020. Today is the 1st of February. I have been struggling to get assistance from MIWAY to assist me. The call centre agents are pathetic, the managers are even worse. The matter has been escalated so many times but I still have no joy with them assisting on a windscreen claim. A shatterproof glass was eventually authorised, today they come to fit a Benson glass. I waited 2 months for a manager at miway to authorise a shatterproof glass. Today I call I spoke to a consultant called Vuyo and he said Benson glass was authorised. So all that time that was wasted that I had to wait, I had to follow up constantly for assistance. No feedback at all, only to get told today on their system it shows Benson glass authorised. I was told that a shatterproof glass was authorised, by a manager Keabetswe Phele. Nothing was done until the 6th of January 2021. I have been following up and no joy. Today I get told by Vuyo that the managers are in a meeting and he does not know when I can get a call back or feedback. This is disappointing and disgusting service to say the least. I WANT FEEDBACK!! MY WINDSCREEN CLAIM IS STILL NOT FINALISED UNTIL TODAY. 5 MONTHS LATER? WHAT KIND OF SERVICE IS THIS????