Windscreen Claim C920238

I’m disappointed at the service I have received thus far from MiWay in terms of my claim for windscreen damage.

I claimed in December and now the damage is worse than it was, so I’m not sure if the windscreen will now need to be replaced or if it can still be repaired. For repairs they stated that there is no excess and for replacement there will be excess. It feels like MiWay waited for the damage to be severe in order for them to claim excess from me. I find it rather unfair. I’m driving around as a hazard on the road.

How long does it take for a claim to be finalized at MiWay.