will not refund me the full premiums that were debited from my account after I had cancelled my policy

<p>Good day,</p> <p> </p> <p>Please can I have some advice on a situation that I have currently with Miway car insurance. </p> <p> </p> <p>I cancelled my MiWay policy online with their cancellation process online. My profile was the immediately block and therefore I assumed that my policy was cancelled. </p> <p> </p> <p>Someone from Miway called me briefly to ask why I cancelled. I then received numerous phone calls from miway but in my profession I am unable to answer private calls so I emailed the lady who tried to contact me and asked why she was calling as I have no open policies with miway and that I am unable to answer calls and that she could contact me over email or I gave her a time to call. </p> <p> </p> <p>I did not hear back and she continued to call and I then emailed again to say I cannot answer calls and that she needs to email me so we can arrange a call time. </p> <p> </p> <p>I then never heard back and only to find that miway continued to debit my account of plus minus R450 x 4months </p> <p> </p> <p>This leave plus minus R1800 debited from my account when I had requested cancellation and had already been insured with discovery from April. </p> <p> </p> <p>I then called to complain that I wanted my money refunded they then told me that R1108 would be refunded within 48 hours (which has still not been refunded) </p> <p>I then asked why the refund amount did not add up to the amounts debited this was the response from miway. </p> <p> </p> <p>"The refund does not usually include the Admin fee of R75 (R75X3) and the MPA of (R6.54X3). We only refund the object line and that it the vehicle of (R358.58 x 3)" </p> <p> </p> <p>There were admin fees of R75 (admin for what as I had cancelled my policy and if admin was done they would have made sure my request was fulfilled) </p> <p> </p> <p>I do not think this is fair that they took money from me when I had requested a cancellation now want to charge me for admin for the months where miway debited my account without my permission as I had confirmed on the online profile on the phone and in an email that I had cancelled. </p> <p> </p> <p>Please can you assist me and tell me if this is allowed. </p> <p> </p> <p>I simply cannot effort to loose this money and I feel that miway will do anything to take money from clients. </p> <p> </p> <p> </p>