Why should i complain about one thing over and over AGain

<p>i'm emotionlay drained by the service i receive from my Claim Handler Thami Ndaba, C799184, i complained before he called in and apologised and i accepted the apology but he repeats the same things he did, he doesnt keep me informed about my claim, he promised to come back to me on this day but he never comes, i have to call now and again the call centre to do follow up. i feel like Thami is doing me a favour, like im not supposed to be claiming, i feel like im no human to the Company, since in my entire life i've never experience such. even the person who responds to our complains here on helo peter doesnt come back to us to ask us how was the complaint solved?</p> <p> </p> <p>i feel like the management of Miway are not addressing such behavior that is way employees keep on repeating this</p>