WHY PROMISE THINGS???

AFTER NOT BEING HAPPY WITH TAKING THIS INSURANCE I WAS CONTACTED BY MIWAY WHO SAID THEY WILL LOWER MY MONTHLY PAYMENT AND IF I JOIN THEM I DO NOT NEED TO PAY THE JOINING FEE ONLY MY NORMAL INSTALLMENT.<br> <br> NOW THEY DEDUCTED THE JOINING FEE, WHY WAS THIS NOT STIPULATED? WHY PHONE ME TO JOIN YOU, PROMISED THAT I WILL ONLY NEED TO PAY THE MONTHLY INSTALLMENT WHEN IT DID NOT HAPPEN. <br> <br> NOW CUSTOMER SERVICES IS TELLING ME THERE WERE A MISS UNDERSTANDING, I DO NEED TO PAY THE JOINING FEE THEY WILL ONLY TAKE OF THE ADMIN FEE. THERE IS NOTHING WRONG WITH MY EARS...<br> <br> I AM NOT HAPPY AT ALL!!!