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Savannah W

1 reviews | Active since Dec 2009

03 Jan 2018, 07:41

Why must I beg???

My debit order was set for the 27th of every month and was running perfectly with no issues for month's then suddenly you decided to change the debit order to the first of the month without my authorization. This will be the 3rd month this has happened, in November when I called to find out why the account had not been debited I was advised that it would not happen again..... on the 28th of December when I called to change a few things on the policy and add another car, I asked why the debit order had not gone off on the 27th as it is supposed to. I was advised that the problem was on Miway side and that it would be fixed, but that the debit order would run on the 1st....

Given that the 1st was a public holiday, but today is the 3rd and still no debit order has gone off.... Why must I beg you people to take the debit order????

I did not authorize a debit order for the 1st of the month yet you people continue to do so. I cannot keep calling every month for you people to fix your mistakes, the profile says the 27th of the month and that is what I authorized.

I clearly seems to me that it is time to look for another insurance company that does not do as they please with my account....

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply03 Jan 2018, 08:12
Official

We are so sorry for upsetting you on more than one occasion! Please accept our sincere apology for not getting things right and for any hassles we have caused you. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply04 Jan 2018, 10:28
Official

We need to unconditionally apologise for not getting things right initially and we assure you that it is never our intention to upset you in any way. Innocentia has been in touch to make sure all future debits run correctly and we urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team

SW
Savannah W's update04 Jan 2018, 13:21
Reviewer Update
Well, I am sorry to say that the issue is still not sorted out. I was told yesterday that the debit order would go off on the 3rd and we are now at 13:15 on the 4th and still nothing debited... What is going on? You guys are putting me in a really hard place here, I have to watch every cent I spend to make sure that there are sufficient funds for when you do decide to take the money, I cannot go on like this. It is the 4th of January therefore surely the way you work that if no funds have been received after 48 hours there is NO COVER? That would mean I have no cover on any of my vehicles because you people are *********** to do the debit order, touch wood myself or my husband are not in an accident between now and when you decide to wake up and debit my account, I can't believe I have to beg you to take my money, I will gladly spend it on something else if this is what you people think that this professional service. What is the way forward here??? Do I really have to be forced to go through all that agony of finding a new insurer?
MiWay Insurance
MiWay Insurance's reply04 Jan 2018, 13:44
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Jan 2018, 15:48
Official

Please accept our sincere apology for any frustrations you experienced as a result of this. Innocentia has since been in touch to assure you that you have cover with us and your account has been debited.

Please feel free to give us a call if there’s anything else we can help with.

Kind regards,
The MiWay Team