SN
Shelton N

1 reviews | Active since Dec 2010

01 Oct 2015, 13:14

Why did you Debit My Account?

I cancelled a warranty policy that I had in place for over 3 years because it was not worth the piece of paper it was written on. <br> I spoke to Patricia who arranged the cancellation and the last debit was supposed to be July 2015. <br> Today while going through my bank statement I noticed that an amount of R81.54 was taken from my account by MiWay?<br> This amount is very sneaky as well because it is under R100 and I did not get the sms notification from my bank. Had I note checked my statement this would not have been picked up and you would have continued to debit me on a cancelled policy!<br> Who gave you authority to debit my account and what is this amount for? I cancelled the policy 2 months ago?<br> Please have someone call me to reverse this amount plus the bank charges and ensure that this never happens again!

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Oct 2015, 11:38
Official
Hello sheltn01,

Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery .

Patricia has since been in touch and he confirmed that your policy has been cancelled. We're sorry to lose you as our client and we wish you all the best!

Best regards,
The MiWay Team