Whose way is it going to be...Mine or Yours????

I am having a hard time getting a call back from the service provider, I spoke to so many different people in regards to a refund that has been requested. When they are fishing for clients, one gets calls from Miway on a daily basis but when they are supposed to assist in matters one gets avoided like the plague.

The reason for my complain is that I had taken out car insurance with the company and due to unforseen circumstances the deal went sour had 2 deductions that went off, one in November and another in December. I spoke to an agent on the 20th December 2019 and was told a refund request was sent through and will take 7 days. I patiently waited but to my surprise no feedback and Miway is mum on the matter. I called Monday the 6th and was referred to request a call back nothing happened...had on online chat with Thabi Skhosana who requested my bank statement to be sent to her email, I did as per the asked and even went as far as stating the reason for the refund request. The agent did not even reply to my email to confirm receipt. I called again today and spoke to Mulusi from the message taking centre who I also had to elaborate why am requesting a call ASAP and reason for refund which he sounded like he did not prioritize.

I am not happy at all and this platform is my last option when all else fails.