Who works for who!!!!

<p>After being in a motorcycle accident last Tuesday (10/05) I was discharged from hospital on the 13th. I submitted a claim for my bike on Sunday via the app. to date no one has been in contact with me, I called miway and was told that Sonette was handling my claim, I requested to speak to her - no answer - TWICE. I was then told that I must get pictures of the bike as well as a quote to miway so that they can assess the damage. Why must i do this, I pay you a monthly premium so technically you work for me, i have a broken elbow and 2 broken hands but now I must go around getting photos and quotes for my bike. I think not!! Have someone call me urgently and lets get this claim sorted out. my case number is 733791.</p>