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Tamara S

1 reviews | Active since Jun 2012

13 Nov 2017, 10:23

Who must pay the bill now?

My vehicle was smashed in June 2017, Miway had my car taken to Hugo's Panel Shop, There were so many delays with both Miway and Hugo's. My irritation levels had reached unknown, I requested for Miway to pay me out and I planned to move my vehicle, I was paid out with no delay, When I was experiencing problems with Hugo's Miway indicated to me that the claim is no longer in their hands. After much and much frustration, I got my vehicle back, Now I discover that my car keeps losing balance, upon looking into the problem, I see the strut is damaged and affecting the shock somehow, This was not included in the quote to Hugo's so the person who assessed my vehicle clearly did not do a good job, It must be repaired...

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Replies (6)
MiWay Insurance
MiWay Insurance's reply13 Nov 2017, 10:35
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Nov 2017, 14:08
Official

Apologies for the hassles you’ve experienced Tamara!

Our assessor has since met up with you to have a look at your car. He’s also explained the way forward. We urge you to give us a call should you need help with anything else.

Kind regards,
The MiWay Team

TS
Tamara S's update28 Nov 2017, 14:16
Reviewer Update
I met with the assessor on the 14th of November, Today is the 28th and still have not heard from him. I received a call on the 24th and the lady was so apologetic and said she will get back to me, I am still waiting. What is acceptable waiting time period???
TS
Tamara S's update28 Nov 2017, 14:16
Reviewer Update
I met with the assessor on the 14th of November, Today is the 28th and still have not heard from him. I received a call on the 24th and the lady was so apologetic and said she will get back to me, I am still waiting. What is acceptable waiting time period???
MiWay Insurance
MiWay Insurance's reply28 Nov 2017, 14:37
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. We will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 Nov 2017, 12:36
Official

Thank you for your note Tammie!

Solani has given you a call to discuss your concerns in more detail. Please revert any further queries you have directly to your service provider. We urge you to give us a call should you need any further assistance.

Kind regards,
The MiWay Team