Who is to blame ? C842376

<p>Ive been paying my miway insurance for years as a loyal customer . Two cars and houshold insurance. I took the 10% of retail value option on excess to reduce my premium. I recently had an accicent on the highway which ripped my bumper off. Claim lodged C842376 , excess was R20570 according to the email they sent me. Steep , but i accepted it and took my car and excess to Trueway panelbeaters. On her side the excess was R20570 and they counted and it was correct. A month later the car was ready and collected. After i got home i noticed Trueway had forgot to refit the RS badge on the front of my car. I notified them and was told it would take a few days to get there. I emailed multiple times and was told " It should be friday or another time definately wednesday" . A month later Trueway now have the badge but have asked me to give them an additional R3680 as Miway had calculated my excess in correctly in the beggining and that miway wont pay them for the claim till I pay them the balance of the excess. I checked the retail value for my car and it is R204000. Ive emailed my claims handler with no reply , ive emailed ********** ; ********** with no reply. I phoned miway today and was told i dont have to deal with, this is now turning into a headache i dont want to have</p>