who is managing claims team at Miway?

The claims team is very unprofessional in responding with client inquiries. Every time I call to follow up on my claim, I am told the same nonsense: "Unfortunately, the person working on your query is not in." And I am well aware that this is just garbage. How is it possible that this person has not been in the workplace for the past two months? It appears that every time a customer follows up, they are told the identical statement "Unfortunately, the person who is working on your query is not in". Can I please speak with the person who manages claims? I mean claims of access fees from third parties; this cannot be the type of service we can not deal with.