Where is my claim?? - Poor

What a horrible experience. I logged a food claim on Monday 27th of Feb as i experienced power faults all weekend. The agent made me go through each item in the fridge that got bad and recall prices ..they don't refund for food you cooked (poor)..it took me 35 mins to go through all the food that was in my fridge. The agent promised to send me an email and that I should attached pictures of all rotten food one by one..no email received from agent up to now 01/03 19:19. I have escalated via miway WhatsApp yesterday twice and today and I'm told this has been escalated to the team lead. Still no call..no email... Maybe It's time to look for another service provider..so disappointed