Where is my car?

<p>My vehicle was towed away on the 19th of June by a MiWay appointed towing service after my vehicle was broken into.</p> <p> </p> <p>The service from MiWay was very helpful with this and their Emergency Call Centre was excellent.</p> <p> </p> <p>I then submitted my claim on the 20th of June.</p> <p> </p> <p>According to my appointed claims advisor and the call centre MiWay is still awaiting an assessment report.</p> <p> </p> <p>According to MiWay my car was towed to an Outsurance yard and not a MiWay yard which has held up the process. Fair enough...but that is not my fault and I am now being disadvantaged.</p> <p> </p> <p>I have had to return the courtesy car on 04 July as my 10 days of having the car are now up.</p> <p> </p> <p>My car has not even been allocated an assessment report 14 days after instituting a claim, never mind having to still go through the process of claim acceptance, allocating and booking the repairs and the actual time to repair the vehicle.</p> <p> </p> <p>I have tried to search what the SLA for an assessment report is but none is available. Surely 9 working days for an assessment report is a bit much.</p> <p> </p> <p> The MiWay staff are very friendly but please, I need the process to be sped up as I now have no transport and I can't hear again that you are still awaiting an assessment report. This is the same story repeated to me ad nauseum.</p> <p> </p> <p>I have been impressed with your service in the past, please, let's not spoil a good thing...</p>