Where did the good service go?

<p>When I signed up with Miway, the service was amazing and I considered myself a loyal Miway supporter and valued them as my insurer. Oh how quickly things change!</p> <p> </p> <p>I called Miway to enquire whether my premiums could be lowered because an accident captured on my policy had expired. I stated that I was a loyal customer and wanted to give Miway an opportunity to assist. The complete disconcern and disregard for my customer retention was actually alarming. So much so that I decided to give another insurer a call. They offered me a far better premium and a far more affordable excess. </p> <p> </p> <p>I have since tried for 3 DAYS to get through to the relevant Miway department to cancel my policy effective from 27 July 2017. 3 DAYS later, over 15 calls, several calls hungup and absolutely no call backs, I havent had one person from Miway assist with cancellation nevertheless try and retain my business? </p> <p> </p> <p>From a company I referred friends to, to a company that isnt bothered, what a pity!</p> <p> </p> <p>Please, please, please can somebody contact me in order to cancel my policy from 27 July 2017. I dont know what else to do. Twitter? Facebook? Please help!</p>