When a Call Centre actually works!

I have just had a long conversation regarding the wording of our car and home insurance document with a young man called Irvine at the MiWay Call Centre. He was patient, well-informed and professional, and after a considerable conversation we were both happy with the result. This is the first time I have had a worthwhile interaction with a Call Centre, because normally the people who answer the calls are very minimally acquainted with the company, its products and its documentation (and that's putting it nicely); so full marks for Irvine, and well done MiWay. Thank you.