What Miway quotes and bills do not add up - be careful!

Item: MiWay Insurance
Rating: 1
Author: Pierre C

I used Miway's online facility to get a quote for a new item. I was given the quote with the new debit order amount. Once I have accepted the quote, a new debit order amount (higher) was displayed and this amount will now be debited from my account. I have screen grabs of the amount where I was prompted to accept the quote. This is dishonest.

I have been trying to resolve this with the call centre without any success. This is not how an honest company would do business

Helpful (0)

Replies (2)

Pierre C's updateReviewer Update

23 Nov 2017, 14:14

I was assisted by Gloria Mngomezulu. Very professional and a pleasure to work with to resolve the issues.

Pierre C's update23 Nov 2017, 14:14

Reviewer Update

I was assisted by Gloria Mngomezulu. Very professional and a pleasure to work with to resolve the issues.

MiWay Insurance's replyOfficial

23 Nov 2017, 15:02

Wow – it sounds as if Gloria saved the day. Thanks for giving her a chance to show you just how much we value you as our client. We’ll be sure to high five her for making such a lasting impression on you.

Accordingly, we're sorry to hear of the hassles you've experienced before.

Best regards,
The MiWay Team

MiWay Insurance's reply23 Nov 2017, 15:02

Official

Accordingly, we're sorry to hear of the hassles you've experienced before.

Best regards,
The MiWay Team