What is next after your threats???

I had a burglary at my home over the December holidays while we are away. I joined Miway in June of 2023 after more than 15 claim free years with OUTsurance and 1 other insurer. The initial parts of claiming were smooth sailing, a 24hr guard was arranged for my home while I got the burglar gates fixed etc to secure the home in our absence. I was helped by an amazing non-vehicle claims agent called Kgomotso Gasa who stayed on top of the claims process and kept me in the loop up to claim payout. Everything turned sour not more than 48 hours later as I received a nasty, threatening letter from Head of Client Services basically accusing me of being irresponsible and that I should take steps to improve my profile and minimise future claims. This is after having more than 15 years of ZERO claims with any insurer and I have never defaulted on any payments. The letter threatens that my policy may be cancelled by the insurer making it difficult for me to get insurance elsewhere. I must say I was completely disgusted by that letter and it made me regret having moved my entire portfolio to Miway. Is this how you treat customers when they have to claim???!! Are you only happy to service customers who are fortunate enough to not have an incident???!! Do you think that I asked to be burgled??!! I will not let you tarnish my image and good standing without merit! I am more than happy to share the nasty email to warn future clients on social media. This is how Miway does it....how disappointing