What happened?

My claim was approved on the 19th August but I have not received further communication from the assigned consultant except for the message received on the 19th that the to inform me that the claim is authorized and I must call to discuss further, however the number provided is not reachable. I am truly getting frustrated with this lack of information. I have even responded with the email, but alas! Tsholo please! I have never received such poor service from Miway!