What can I sy about dishonesty and bad service

Hello Peter

MiWay/TheirWay bad service I was insured with MiWay (TheirWay). My fiancée hit a pothole and I submitted a claim. TheirWay send me to a panel beater on the Wednesday which I did. I was told to take it again on the Friday so that the assessor can assess the vehicle. Why did they not send him on the Wednesday (first time)? I refused and told them that they must come and pick up the vehicle because it was unsafe to drive the vehicle. So they picked it up. They rejected some of the damage because according to them the vehicle was in a previous accident. When I took out the insurance, why didn’t they tell me that it would have an effect on a claim? Not very honest from them! With the claim it was one big tormentation they put me through. Every time I spoke to a different person. Nobody was prepared to take ownership of the claim. I asked then every time to phone me back but with no success. I was so furious with their service and asked them to cancel my policy which they did immediately! After I calmed down, I asked them to cancel the cancellation (after 6 days because there was a week-end in between). They told me they could not. HOW MANY DAYS DO YOU NORMALLY HAVE TO CANCEL A CONTRACT?? Isn’t it 30days? They gave me a new quotation which was about R450 more than it was previously. Very bad!!! I think I must hand this case over to the Ombudsman! They have this misleading adds on TV which is very misleading to the public. Their accesses are much higher than other companies. People look all the small print carefully through when taking out insurance. I don’t recommend MiWay/TheirWay at all!!!!!