What a total let down! Extremely disappointed

I’m very disappointed with Miway I have logged a claim on the 29th of March On the 13th of April I was told (Fiyaad Fredericks) that my claim was declined because my access acceded the claim which I disputes as I already had done quotations prior to logging a claim On the 13 I was then asked to take the vehicle in for an assessment at Denver Autobody and submitted a quotation for the headlight that I received form Mazda dealer on the 13th of April 2021 I never received any feedback and when I called only to be referred to Myway app to follow up I’ve used watsapp only to be transferred from one person to another without anything tangible I called once again on the 19th of April 2021 and refused to hang up this time because I had be promised someone will call or attend to my request . The last interaction was with Buhle Twala who claimed she was speaking to her manager via email hence she could not transfer me. She assured me that a job card had been issued to Denver Autobody and that I should expect a call to bring my vehicle in I waited once again Eventually called Denver Autobody and I was told that there was no job card for my claim C*** I am very disappointed at Miway I have been nothing but a loyal client for years to receive such treatment. Still today 25/05/2021 I still have not received a phone call