DR
Dylon R

1 reviews | Active since Mar 2014

03 Oct 2016, 16:38

What a ****

<p>I have 2 cars currently insured with MiWay. A Ford Figo and Ford Fiesta. On the Ford Figo I joined in Oct 2015 from Outsurance for a premium of R799 p/m. I was told "Don't worry we can review your policy every 6 months" and reduce your premium. I forgot about that and was reminded last week that i should have my policy regularly reviewed. </p> <p> </p> <p>Last week i bought the Ford Fiesta and was given a discount becuase i had 2 cars on the same policy. That was great however i still wanted to know how much i am being charged on the old vehicle. Apparently that R799 went to R851 and i mentioned to the consultant that i want my policy reviewed because it has been a year (in a few days). She came back with R808. According to my math that equals an increase of R9 as opposed to any discount. Her response "at least it's something." So whenever you qualify for a discount then it gets wiped out by an increase? I am driving a 2011 Ford Figo, i must be the only idiot paying R808 on this car. I am waiting for Outsurance to come back to me so i can move both cars over. What a dissapointment.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply04 Oct 2016, 09:00
Official

We are really sorry to hear that your recent experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns with you in more detail.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply04 Oct 2016, 11:27
Official

Thanks for giving Nomasonto a chance to step in and help. She also discussed your concerns with you in more detail. We're really sorry for upsetting you.

Please feel free to give us a call if you need further assistance.

Best regards,
The MiWay Team

Best regards,