What a dissapointment

I was involved in a car accident, so as a MiWay customer I remembered you can put a claim via their app...what they dont specify is that the form is not easy to complete at just one go. because they even ask the details about your previous accident with your previous insurer. to cut the story short I couldn't finish completing the form cos I had to be in class as well..so i got a call while I was in class but couldn't respond. when i responded later was taken to pillar and post no clear answers as what to do to proceed with my claim called about 3 agents who said they will come back to me. been waiting for them to come back to me ever since. but when i wanted joined last year they called me about 5 times a day. NOT REALLY IMPRESSED