What a disgrace

I was told this week its compulsory for me to put a tracker on my vehicle, after I accepted the quote on the 15 March already, almost a month later. If they had initially told me this I would not have accepted the quote and accepted elsewhere where this was not necessary , When I queried this, Miway referred me to my policy condition of cover section - How does this matter when the policy is sent after I verbally accepted the claim and nobody told me about the tracker, they just politely put it in a policy - that I don't sign, They then claim I was told in a phone call, a phone call they are taking forever to produce. The date of the phone call they claim is the one, is 2 days before I accepted the quote (13.03.18) or received the policy. Maitumelo Nkosi and her client service team - Zandile and Catherine (online chats) have been nothing but unhelpful, Maitumelo, has been so unhelpful that she has not bothered to speak to me in person even though she is well aware about this and that a manager should be handling such an irate and upset client , they conveniently unable to get the cancellations department to contact me urgently. Please just let me listen to the call so I can take this to the ombudsman and get the cancellations department to contact me urgently so I can cancel and make use of more scrupulous insurance companies.