What a bad experience with MiWay

I have been with Mi Way for over 14 years and I've always had excellent service, all the time, with everything. As a result I have referred my entire family, friends, colleagues and anyone who cares to listen to MiWay.

Unfortunately recently I've had quite a bad experience. I submitted a claim with them on the 24th of December 2025, until today I haven't received proper feedback on the next steps. Each time I need feedback I have to call them, and when I do I am informed that someone will get back to me, and they dont, and I have to call again. They promise to send me information via email, and they don't. Till today I have called three times for an authorization number, that they keep saying they will email, and I still have not received that email. Each time I call they promise more promises, and don't do what they promised. I don't understand what the issue is, and it's such a minor claim for it to take this long.

MiWay is behaving like all other bad insurance companies, everything is good and well when you pay premiums and buy products, but when it's time to claim they make it as painful and as frustrating as possible. As a result of this I am considering cancelling my policy, and also informing everyone that I've referred to MiWay about this experience.