We've been speaking to more than 2 agents, but we didn't get joy , then we spoke to Andrea Engelbrecht he went above and beyond to make sure that the New World people sorted us

We've been speaking to more than 2 agents, but we didn't get joy , then we spoke to Andrea Engelbrecht he went above and beyond to make sure that the New World people sorted us . He called us back to give feedback and explain what was causing the misunderstanding . He was very patient and professional.