Well spoken but no solutions

After being in an accident in January, I claimed for my vehicle to be fixed on the 12th of January and I have still not gotten my car back since then, and they can’t even give me a estimated time for it to be completed. I have contacted MiWay multiple times about this, and they said they would look into it, but no one gives me a solution, and it’s always a hassle to get feed back. I have to run around to get answers, and always end up with a new agent because the last one I spoke to eventually stops communicating with, and then the process starts from over again.

They say they understand but their actions show that they simply do not care.