Well, I am currently busy with a claim on my vehicle which has left me very frustrated and angry

Well, I am currently busy with a claim on my vehicle which has left me very frustrated and angry. I have no idea when I will be getting my vehicle returned to me. It's been a month now and I was told to send my vehicle to Farber's Coachworks. If I do not make contact with miway or the service provider then I do not get any feedback from either. This claim with Lerato is a complete contrast, she was very efficient and speedy and within two days my claim has been sorted and in this instance I am a happy customer, but still in despair with my vehicle claim. Thank you miway