1 reviews | Active since Feb 2013
WeDrive Completely Unreliable
<p>I booked a WeDrive trip on 14 March 2017 for 15 March 2017. So many things went wrong that are too numerous te mention here. I emailed a full report to MiWay on 27 March 2017 and I have followed up three times regarding how the investigation is going and I have received no response at all. </p> <p> </p> <p>I booked the WeDrive trip, because I was going out alone and did not want to take the chance of driving back home. The driver did not show up and he even told his supervisor that he had been standing next to me and I told him I am changing the date of pickup. I waited an hour after pickup time and had to drive home myself eventually.</p> <p> </p> <p>I was promised it would be investigated and this never happened. This is unacceptable. How should I ever trust this service again?? And I receive a benefit on my insurance, but I cannot use it, because it is completely unreliable. </p>
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we’ve investigated and passed your notes on to all involved. Ntokozo has since called to apologise and assist you.
Please don't hesitate to give us a call if there's anything we can help you with.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we’ve investigated and passed your notes on to all involved. Ntokozo has since called to apologise and assist you.
Please don't hesitate to give us a call if there's anything we can help you with.
Best regards,
The MiWay Team
It is great that you are feeling so sorry, but I have had no feedback regarding the result of the investigation. Ntokoza phoned and apologised on 16 March 2017 and promised the matter would be investigated and I will be updated on the investigation and on what went wrong. Since 16 March I have had no further update.
I have wanted to use this service after that, but was too worried to be stranded woman alone AGAIN. This is people's lives that you are playing with and you should not offer a service if you are unable to do it properly.
When will I know what happened that night? And will my benefit be returned for future use?
It is great that you are feeling so sorry, but I have had no feedback regarding the result of the investigation. Ntokoza phoned and apologised on 16 March 2017 and promised the matter would be investigated and I will be updated on the investigation and on what went wrong. Since 16 March I have had no further update.
I have wanted to use this service after that, but was too worried to be stranded woman alone AGAIN. This is people's lives that you are playing with and you should not offer a service if you are unable to do it properly.
When will I know what happened that night? And will my benefit be returned for future use?
We’re so sorry for keeping you waiting initially. Thanks for the opportunity given to have a look into this and get back to you with feedback.
We confirm that Busi has since been in touch to assist and we thank you for giving us another chance to make things right. Please be assured of our commitment to always deliver awesome service. We assure you that this will never happen again.
Please don't hesitate to give us a call if there's anything else we can help with!
Best regards,
The MiWay Team
We’re so sorry for keeping you waiting initially. Thanks for the opportunity given to have a look into this and get back to you with feedback.
We confirm that Busi has since been in touch to assist and we thank you for giving us another chance to make things right. Please be assured of our commitment to always deliver awesome service. We assure you that this will never happen again.
Please don't hesitate to give us a call if there's anything else we can help with!
Best regards,
The MiWay Team