Website not user friendly and Useless

I have been with miway al mi life and have never had any complaints except for the fact that they do not reward their claim free customers. But after trying to log in to their website for the first time in a while to add a car, I have found this new site and app to be absolutely useless. You can not even call this self service. I'm so set on self service that this will force me to look at other insurance options. What have you done to your website MiWay.