RS
Rico S
1 reviews | Active since Dec 2017
21 Dec 2017, 21:29
Website is Unusable
As my insurer, I expect MiWay the services offered by them to work efficiently and smoothly. I purchased an item of high value and wanted to use their online platform to get it insured quickly, but every time I've tried to add (or in the past remove) an item I get an error message.
Tonight the error message told me to contact them using their online contact form and this also gave me an error message upon completion.
The online service is just shocking and I really hope you can fix your platform or just do not advertise that I can update my details on your website.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
22 Dec 2017, 14:42We are really sorry to hear that your experience on our website has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply22 Dec 2017, 14:42
Official
We are really sorry to hear that your experience on our website has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
28 Dec 2017, 16:13We apologise for the technical hiccups experienced on our website that has lead you to complain! Raoul has since been in touch and has also passed your feedback on to all involved to ensure we improve our service delivery. We have also assigned Khulu to get in touch and assist you telephonically.
We urge you to give to us a call if there's anything else we're able to help with.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply28 Dec 2017, 16:13
Official
We apologise for the technical hiccups experienced on our website that has lead you to complain! Raoul has since been in touch and has also passed your feedback on to all involved to ensure we improve our service delivery. We have also assigned Khulu to get in touch and assist you telephonically.
We urge you to give to us a call if there's anything else we're able to help with.
Best regards,
The MiWay Team
Best regards,