1 reviews | Active since Oct 2017
Website failure - helpfull callcentre agent
I updated information on my policy via the website. I ended up with policy increases individual items like motor vehicle cover where it should have been reduced. Also, removing some mi-movables items, adding security alarm, tracker unit etc hardly make any difference to the policy.
Phoned Mi-way call centre this morning (not open yet) - took the call back option. Mi-Way phoned back at about 13:30.
The query was resolved with the helpful agent and got a good discount on the premium.
Wondering why it is not possible to get it right in the first place on the website - the website must also give discounts and not only when dealing with the call centre when they need to please an unhappy customer....
We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.
Best regards,
The MiWay Team
Best regards,
We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.
Best regards,
The MiWay Team
Best regards,
We’d again like to apologise for any hassles you experienced trying to update your policy online. We will be sure to have a look at opportunities to improve – thanks to your feedback.
Thanks for giving Khulu a chance to step in and help and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
We’d again like to apologise for any hassles you experienced trying to update your policy online. We will be sure to have a look at opportunities to improve – thanks to your feedback.
Thanks for giving Khulu a chance to step in and help and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,